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Date: May 1, 2023
Location: Remote - Canada, CA British Columbia, CA Quebec, CA Yukon, CA Saskatchewan, CA Nova Scotia, CA Prince Edward Island, CA Ontario, CA Newfoundland & Labrador, CA Alberta, CA
Company: Wawanesa Insurance
Job ID: 6413
Working Business Language: English
We’re proud to give our employees the flexibility to choose how and where they want to work. In this role, you can decide whether your preference is to work from home (remote), work from the office or a hybrid of time spent at both. You may work from any of the following locations: British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland & Labrador and/or the Yukon.
The Wawanesa Mutual Insurance Company, founded in 1896, is one of Canada’s largest mutual insurers, with over $4 billion in annual revenue and assets of $12 billion. Wawanesa Mutual, with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon; Wawanesa Life, which provides life insurance products and services throughout Canada; and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than two million members in Canada and the United States. Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy. Learn more at wawanesa.com
We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
Job Overview
Working under moderate supervision, this job supports Wawanesa’s success by ensuring systems availability and accessibility for business applications.
Job Responsibilities
- Manages and administers email and collaboration systems including Microsoft Exchange Online, Proofpoint on Demand, Microsoft Teams, etc.
- Manages and administers fax systems utilizing an inbound “fax to email”, and outbound “email to fax solution” by assigning user profiles, managing fax cover sheets, and assignment of inbound/outbound lines and mailboxes.
- Provides preventive maintenance by following established change management and release management processes including planning maintenance schedules.
- Maintains required compliance reports and scheduled delivery.
- Able to develop various scripts to automate process by using a standard scripting language.
- Participates in ensuring that customer requests via ticketing systems are managed to closure.
- Supports information technology, systems and policies for tools and automation in support of business needs. Provides level 3 support as needed.
- Prepare for and participate in Change Advisory Board (CAB) meetings to review requirements and partner on developing solutions.
- Creates and maintains documentation to share information and ensure repeatability.
- Protects client data and privacy of information.
- Provides suggestions for operational improvements and customer service.
- Contributes to the planning of application and infrastructure vitality.
- Participates in on-call support rotation.
- Performs other duties as assigned.
Qualifications
- 2 years related IT experience or post-secondary education.
- Strong knowledge and experience administering Exchange/Exchange Online in the current version.
- Direct experience with:
- Managing/administration of Distribution Lists, Team Mailboxes, User Mailboxes, including retention policy and licensing assignments.
- Batch and PowerShell scripting in an enterprise production environment.
- Administration of mail-flow/routing in a hybrid on-prem/cloud environment
- Administration of email authentication methods such as DKIM, SPF, DMARC
- Working knowledge of Microsoft Outlook (desktop and mobile), Outlook Web Access, shared mailbox resources, delegation of mailbox resources.
- Good communication skills with the ability to clarify and ask probing questions to ensure understanding.
- A good team player with the ability to demonstrate motivation and enthusiasm while committing to team goals and sharing information.
- Strong customer focus and ability to manage client expectations in a high-volume environment.
- Good attention to detail with the ability to identify and address the specifics of service requests.
- Good problem-solving skills with the ability to identify obvious issues and perform initial analysis for problem resolution.
- Extensive knowledge of IT functions, technologies, and services and their relationship with compliance requirements.
- Knowledge of insurance industry is considered an asset.
- Related IT certifications or ITIL certification are considered an asset
#LI-REMOTE
Wawanesa is proud to be one of Manitoba's Top Employers for 2023 recognizing that we are an exceptional place to work!
Wawanesa provides its employees with a respectful, challenging and rewarding environment where they can maximize their potential while contributing to the company’s goals. Our full-time permanent employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, annual bonus plan, premium free benefits and a pension plan). Wawanesa provides a stable environment for its employees in today’s challenging markets.
Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, colour, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. Accommodations are available upon request throughout all aspects of the selection process. Candidates requiring accommodations may contact, in confidence, jobs@wawanesa.com.
If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.
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