Table Of Contents
Airport Attendant Job Duties
Airport Attendant Salary & Outlook
Airport Attendant Job Requirements
Airport Attendant Skills
Airport Attendant Work Environment
Airport Attendant Trends
How to Become an Airport Attendant
Advancement Prospects
Job Description Example
Airport attendants are responsible for ensuring the safety and comfort of passengers while they’re on board an aircraft. They commonly perform a variety of tasks, including assisting with boarding and deplaning, providing information about flight schedules and destinations, operating equipment to load and unload luggage, etc.
Airport Attendant Job Duties
Airport attendants have a wide range of responsibilities, which can include:
Meeting and greeting passengers at check-in and departure gates, answering questions about schedules or boarding procedures, and helping with baggage
Loading and unloading luggage onto planes, taking inventory of items in each bag, and storing bags in an overhead compartment, under the seat, or in the cargo hold of the aircraft
Maintaining order in an airport terminal by monitoring passenger behavior and reporting concerns to security personnel
Communicating with pilots about flight information such as weather conditions at destination airports or delays caused by maintenance problems with aircraft
Clearing security checkpoints to ensure that passengers have not brought prohibited items onto airplanes
Helping passengers with disabilities board planes safely and assisting them with any special needs during their trip
Cleaning aircraft cabins and lavatories before each flight
Providing gate announcements regarding boarding procedures and other pertinent information
Selling food and beverages in airport terminals or on airplanes
Airport Attendant Salary & Outlook
Airport attendants’ salaries vary depending on their level of experience, the company size and geographic location.
Median Annual Salary: $36,000 ($17.31/hour)
Top 10% Annual Salary: $60,500 ($29.09/hour)
The employment of airport attendants is expected to grow much faster than average over the next decade.
As airports continue to expand and add new services, demand for airport attendants will increase. In addition, the need to screen passengers and their belongings more carefully in an effort to prevent acts of terrorism also should result in increased demand for these workers.
Airport Attendant Job Requirements
Airport attendants typically need to have the following qualifications:
Education: Most airport attendants have a high school diploma or equivalent. Some employers prefer candidates who have completed some college courses. Candidates can take classes in hospitality, customer service and business.
Training & Experience: Most airport attendants receive on-the-job training from their employers. This training may include instruction on the airline’s policies and procedures, how to operate the airline’s mobile app, how to use the airline’s check-in kiosks and how to assist passengers with their bags.
Certifications & Licenses: Certifications are not usually required to become an airport attendant, but they can give you a competitive edge over other candidates and help you qualify for more jobs.
Airport Attendant Skills
Airport attendants need the following skills in order to be successful:
Customer service: Customer service skills allow you to interact with customers in a friendly and helpful manner. As an airport attendant, you may be the first person a passenger interacts with when they arrive at the airport. Your customer service skills can help you provide information, answer questions and resolve issues.
Attention to detail: Attention to detail is a skill that can help you perform your job duties well. As an airport attendant, you may be responsible for directing passengers to the correct gate, ensuring that passengers have the correct luggage for their flight and making sure that passengers have all the information they need to complete their travel. Being able to pay attention to detail can help you perform your job duties well and keep passengers safe.
Flexibility: Flexibility is the ability to adapt to changing circumstances. As an airport attendant, you may be required to work different shifts than you originally applied for, or you may be asked to work overtime. Being flexible allows you to be available when the airport needs you and ensures you can meet the needs of your employer.
Communication: Communication is the act of conveying information through speech or writing. As an airport attendant, you may be required to communicate with passengers, other airport staff and airline representatives. Effective communication skills can help you to convey your message clearly and to understand the message that others are trying to convey to you.
Physical stamina: Airport attendants often work long shifts and may be on their feet for most of the day. Physical stamina is important for this job as it allows you to work efficiently and remain alert throughout your shift.
Airport Attendant Work Environment
Airport attendants typically work in the terminal of an airport, where they are responsible for greeting passengers, checking tickets, and directing them to their gates. They may also provide information about flight schedules, baggage claim, and other airport services. Airport attendants typically work 40 hours per week, although they may be required to work early morning, evening, or weekend shifts. They may also be required to work overtime during busy travel periods. The work environment is usually fast-paced and stressful, as airport attendants must be able to handle a large volume of passengers in a short period of time.
Job Type: Part-time
Part-time hours: 20-40 per week
Salary: ₦50,000.00 - ₦150,000.00 per month
Ability to commute/relocate:
- Ikeja: Reliably commute or planning to relocate before starting work (Required)
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