Roles & Responsibilities
- Answer phone calls efficiently and accurately by applying the Tips and Toes telephone etiquettes & call handling system.
- Obtains client information by answering telephone calls; interviewing clients; verifying information and reconfirming their requests.
- Sells additional services by recognizing opportunities to up-sell treatments; explaining new services.
- Maintains call center database by entering information.
- Reconfirms all client appointments for the day.
- Manage the computer booking system efficiently and ensure communication is accurate
- Maximizes the booking system by minimizing the gaps between each booking. Supports in achieving the target of each branch.
- Informs clients by explaining procedures (children policy, arrival policy, etc.); answering questions; providing information.
- Informs the guests of their treat card points accumulation during each call, and offers treatments based on it.
- Understands the customer, builds strong collaborative customer relationships, and builds customer trust and confidence.
- Actively promote Bedashing services and retail, on the phone.
- Works towards team targets and shows initiatives in achieving them.
- Assist team leader with assignments/tasks for completion.
- Have full knowledge of call center SOPs.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Helps in performing the closing reports for the day and daily updates and ensuring they are accurately administered and completed.
- Updates job knowledge by studying new product descriptions; participating in training opportunities.
- Keeps equipment operational by following established procedures; reporting malfunctions.
- Enhances Bedashing Beauty Lounge's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Requirement:
- Gender: Female (For ladies' salon)
- Language: English and Arabic
Job Type: Full-time
Salary: AED3,500.00 - AED4,000.00 per month
Application Question(s):
- Are you on a visit, canceled, or family visa?
- Are you currently available in Dubai?
Experience:
- Call center: 1 year (Preferred)
Language:
- English (Required)
- Arabic (Preferred)
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