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Under the general supervision of the Section Chair, Residency Program Director, attending dentists and Clinic Supervisor, perform dental assisting and administrative functions for the Endodontics predoctoral and postdoctoral clinics. Responsibilities include chairside assisting faculty, residents, and dental students. When not assisting, responsibilities include: sterilization duties including washing dental instruments and equipment; scheduling appointments; responding to telephone inquiries; resolving patient complaints and conflicts; ensure proper billing of endodontic procedures; process all patient billing, including private insurance and Medicare; and follow up on outstanding charges and preparing reports of same.
Percentage of Time:
100
Shift Start:
8:00 am
Shift End:
5:00 pm
Qualifications for Position
30
Records
Qualifications
Required/Preferred
Working knowledge of current dental terminology, materials, equipment and procedures related to dentistry so as to respond to student, patient and faculty requests.
Required
Working knowledge of principles of asepsis, sterilization procedures and infection control.
Required
Working knowledge of four-handed dentistry.
Required
Ability to work with infectious disease patients.
Required
Working knowledge of University policies and procedures regarding patient care.
Preferred
Ability to organize and maintain an inventory of dental instruments equipment and supplies in the dental operatory.
Required
Ability to recognize emergency situations and respond appropriately.
Required
Physical ability to, push/pull carts, handle surgical equipment carefully and safely, and stand for long periods of time.
Required
Ability to control issuing supplies and equipment so as to minimize loss and maximize utilization.
Required
Knowledge and ability to take an inventory count and prepare an inventory report.
Required
Bilingual (Spanish/English) writing and verbal skills to translate and communicate in writing with patients/students/doctors.
Required
Possession of current California State certification as Dental Assistant, Radiology licensure and CPR certificate.
Required
Experience with working in a dental or medical office.
Required
Demonstrated organizational skill to enforce clinic policies by following established policies and procedures.
Required
Patient relations skills to establish and maintain professional relationships with patients, including difficult patients.
Required
Skill in performing repetitive work according to set procedures, sequence, and pace.
Required
Commitment to maintain open lines of communication with Supervisor and Chair to ensure that all are kept apprised of clinic issues and/or concerns.
Required
Demonstrated skill in using electronic and legacy scheduling and patient record management systems and processes.
Required
Experience with a clinic information management system.
Can be trained
Demonstrated knowledge of software program for dental billing.
Required
Analytical skills and focus to identify patient payments that may have been applied to the incorrect clinic and/or account.
Required
Demonstrated computer skills to successfully utilize software (Word and Excel) to generate correspondence and create reports/spreadsheets.
Required
Demonstrated interpersonal communication skills to interact effectively and professionally with diverse faculty, staff, students/residents and patients.
Required
Skill in performing a number of dissimilar tasks and flexibility in altering daily task performance depending on workload.
Required
Skill in understanding both written and oral instructions.
Required
Awareness and ability to maintain the confidentiality of all patient information.
Required
Ability to perform effectively under conditions of frequent interruption and diverse, sometimes conflicting, requests for immediate assistance.
Required
Demonstrated verbal skills using English grammar to obtain and provide information, explain policies and procedures and for telephone communication.
Required
Skill in working independently and following through on assignment with minimal direction and supervision.
Required
Organizational skills to set priorities to reflect relative importance of job responsibility.
Required
Additional Posting Information
Bargaining Unit:
EX-Patient Care Technical
Application Deadline:
05-19-2023
External Posting Date:
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