We are an early-stage, high-growth startup operating at the interceptions of the hospitality industry and private equity investments.
We constantly work towards creating a profitable growth company that is a great place to work. To achieve this, we have already brought together a world-class team, with previous experience in consulting, private equity, venture capital, and entrepreneurship.
We encourage our employees to take ownership, embrace collaboration and constantly challenge the status quo. To support our mission we have recently raised capital from AAA VC funds and angel investors experienced in building unicorn ventures.
As our Head of Operations, you will have the chance to join our company just after moving into new international markets and growing our business significantly. Together with our COO, you’ll be responsible for the company’s mission to build the best-in-class operations system for an ops-heavy startup company.
You will have an impact on:
As our Head of Operations, you’ll have the full responsibility to establish and monitor operational performance KPIs to identify areas of improvement, and track progress for all our operations teams
You'll be managing our local and central operations team, offering guidance, and setting an example through effective and compassionate leadership
You'll directly report to the COO and Co-Founder and work closely with cross-functional teams to streamline workflows and achieve operational excellence
Fostering a culture of continuous improvement, collaboration, and accountability within the operations team
Defining and implementing scalable processes to support business growth, by collaborating with the growth, finance, and revenue teams
Evaluating the existing ops system and identifying areas for improvement, automation, and bottom-line optimization
What you will add:
You bring a minimum of 3-5 years of experience in an operations-heavy start- or scale-up environment and/or a background in strategy consulting
Strong leadership and management skills, with the ability to build, motivate, coach, and inspire a high-performing result-driven multi-level team in a fast-paced environment
You’re a strong communicator with excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels
You’re hands-on with a Can-Do attitude
Exceptional strategic and analytical thinking, problem-solving, and decision-making abilities
Strong understanding of operations management, process improvement, and quality control methodologies
Proven record working in a fast-paced and guest/customer-first-focused environment
Experience within the hospitality industry is a plus
German skills are a plus
Our current benefits:
Growth Opportunities: Long Term development opportunities linked to company growth.
Work Environment & Support: flexible work set-up combining office & remote work, flexible working hours
Foods & Beverage: free drinks, fruit, and veggie baskets, beer, and pizza on Fridays Health: Subsidized Qualitrain Subscription (includes: unlimited Beat81 classes, Holmes Place, Yoga studios, Boulder Halls, etc.)
Laptop choice: possible to choose between Windows, Lenovo, or Macbook
Entertainment: quarterly team events, Christmas party, summer party, budget for employee's birthday
Traveling: Opportunity to visit our Berlin HQ
Stock Options: Ownership of the company through our stock option program
What it means to join our Team:
You will be part of a hungry group of high-performance and experienced people from all domains. We will care for you and challenge you directly to become the best professional version of yourself. We believe in a culture of trusted ownership, caring meritocracy, and constructive feedback where we elevate each other and challenge the status quo.
Join a young company with an entrepreneurial culture operating at lightning speed — we have global ambitions.
