We are seeking a highly motivated and experienced individual to join our team as a Gym Manager. As the Gym Manager, you will be responsible for overseeing all aspects of the gym's operations, including staff management, member satisfaction, facility maintenance, and financial performance. Your strong leadership skills, business acumen, and passion for fitness will contribute to creating a positive and thriving environment for our members and staff.
Responsibilities:
Lead and manage a team of gym staff, providing guidance, training, and support to ensure exceptional customer service and operational efficiency.
Develop and implement gym policies, procedures, and protocols to maintain a safe, clean, and welcoming environment for members and staff.
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Create and execute strategies to attract and retain gym members, including implementing marketing initiatives, membership promotions, and referral programs.
Monitor and analyze gym membership data, including sales, retention rates, and member feedback, to identify opportunities for improvement and growth.
Foster a customer-centric culture by actively engaging with members, addressing their inquiries and concerns, and seeking ways to enhance their experience.
Oversee the hiring, training, scheduling, and performance evaluation of gym staff, ensuring they are equipped with the necessary skills and knowledge to deliver exceptional service.
Develop and manage the gym's operating budget, including revenue projections, expense control, and financial reporting.
Collaborate with fitness instructors and trainers to coordinate class schedules, workshops, and special events, aligning them with member needs and interests.
Maintain and update gym equipment and facilities, ensuring they are in good working condition.
Establish relationships with vendors, negotiate contracts, and manage inventory of gym supplies, equipment, and retail merchandise.
Stay abreast of industry trends, new fitness programs, and advancements, ensuring the gym remains competitive and offers cutting-edge fitness solutions.
Implement and enforce health and safety protocols, maintaining compliance with relevant regulations and certifications.
Regularly conduct meetings with staff to provide updates, gather feedback, and foster a positive team environment.
Stay connected with the local community, building partnerships, and participating in community events to enhance the gym's visibility and reputation.
Qualifications:
Proven experience in a managerial role within the fitness or wellness industry.
Strong leadership and interpersonal skills to effectively manage and inspire a diverse team.
Excellent communication skills, both verbal and written, with the ability to interact professionally with members, staff, and stakeholders.
Demonstrated ability to drive revenue growth and meet financial targets.
Exceptional customer service skills and a genuine passion for helping individuals achieve their fitness goals.
Proficiency in using gym management software and other relevant computer applications.
In-depth knowledge of fitness equipment, exercise techniques, and industry trends.
Strong organizational and multitasking abilities, with attention to detail and the ability to prioritize tasks effectively.
Flexibility to work evenings, weekends, and holidays as required.
This job description provides an overview of the primary responsibilities and qualifications for the Gym Manager position. However, additional duties may be assigned as needed to ensure the smooth functioning and success of the gym.
Job Types: Full-time, Part-time
Part-time hours: 39 per week
Salary: $23.00 – $25.00 per hour
Benefits:
- Gym membership
Schedule:
- 8 hour shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Manukau City, Auckland: Reliably commute or planning to relocate before starting work (Required)
Expected Start Date: 07/08/2023
