Flō Networks is a leading provider of telecommunications services between the US and Mexico. We provide connectivity and managed services to Fortune 1000 companies, telecommunications, and cable companies over a fiber optic network that spans over 13,000 miles between both countries.
We have an immediate need for an experienced Backbone Support Engineer. This is a hybrid flex role and candidates can be based in Ciudad Juarez, Monterrey, Merida, Guadalajara or Mexico City, Mexico.
The Role:
The Backbone Support Engineer will be mainly centered on supporting our IP backbone. The ideal candidate will maintain a safe and efficient network operation, overseeing our network performance and our planned maintenance, and will respond to outages and issues in real time.
The Responsibilities:
- Hardware replacement of faulty core network equipment.
- Identify affected customer and backbone services for scheduled maintenance windows using the network inventory system.
- Monitor backbone network alarms and proactively work on tickets in collaboration with other departments (Infrastructure & remote hands) to solve network issues.
- Collaborate with Transport, Netops and NetEng departments on projects in order to accelerate knowledge transfer.
- Educate, develop and train team members in technical and support center related areas.
- Ownership and resolution of difficult issues that require assistance from other departments or vendors.
- Document network changes in network inventory systems when a change in a circuit or service is needed in order to fix a problem.
- Monitor peering & transit BGP sessions and work with internal and external peers to clear alarms.
- Monitor BGPMON alarms, identify route hijacks and route leaks, and work with Netops department to solve BGP route issues.
- Escalate tickets to internal departments (Netops, Transport, NeEng) or equipment vendors when the troubleshooting requires more technical expertise.
- Collaborate with the logistics department to execute the RMA process when a faulty hardware must be replaced, providing technical evidence and information of the fault.
- Open tickets with circuit and fiber providers when backbone segments are affected.
- Manipulate backbone configuration (BGP, communities, IGP metrics) to load balance traffic in case fiber cuts events.
- In case fiber cuts, run remote OTDR traces to identify the cut location and provide information to the NOC team.
- Monitor optical transport infrastructure and proactively work in alarms. Follow up with internal departments to ensure service goals are met.
- Monitor and fix backbone interface flaps.
- Monitor and fix interface errors (Inputs & CRCs) of core networks elements (IP & Transport).
- Monitor and fix BFD alarms of the transport network.
- Monitor backbone DDOS events and apply corresponding configurations to avoid network disruption. Collaborate with the NetEng department when needed.
- Support escalations of the NOC L2 team.
- Support software upgrades of the core infrastructure equipment.
- Support escalation of enterprise services (SDWAN, managed security.
- Support maintenance windows when a network segment or device will be affected.
- Proactively audit the network infrastructure and core services.
- Collaborate with third-party support and service vendors to ensure that the network stays operational.
The Requirements:
- Bachelor’s degree in Telecommunications, Computer Engineering, or related field.
- +5 years’ experience managing and delivering network infrastructure and connectivity.
- Routing and switching technology experience.
- CCNP level certification or similar.
- Comprehensive knowledge of networking and integration - on premise and cloud-based, firewalls, MPLS, VPN, BGP, ISIS.
- Knowledge of Routing Protocols (BGP, OSPF, ISIS) and IP/RSVP and LDP Network Architecture.
- Previous experience working with IP/MPLS based services: MPLS L3/L2 VPN, Metro Ethernet services.
- Comprehensive knowledge of MEF standards.
- Demonstrated Linux experience.
- Experience developing scripts in at least one of the following languages (python, perl, ruby)
- Experience with industry standards for circuit certifications/tests RFC2544 and Y.1564.
- Experience in MPLS-TP technology.
- Experience in networking in cloud environments (AWS, Azure, Google).
- Willing to participate in a rotating “on call” schedule.
- Bilingual - Fluent in English and Spanish.
