- Communicates directly with customers through verbal and written skills using E-Mail, faxes and other similar devices.
- Transcribes orders to an electronic order entry system.
- Support Electronic Data Interface (EDI) order processing and backup.
- Enters orders and special requests in a timely fashion.
- Prepares, enters and tracks manufacturing work order requests.
- Provides customer quotes for repairs, parts and subsystems. through CRM.
- Maintains customer’s files and documents in accordance with ISO procedures.
- Coordinates with other departments as required.
- Gathers necessary customer information to respond to customer inquiries in a timely manner.
- Processes product returns, repairs and credits.
- Solicits additional company business (repairs) when the opportunity presents itself.
- Utilization of computer systems.
- Responds to customer concerns in a constructive manner.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
