May 1, 2023
Customer Service
Why IMAPAC?
We are on an unrelenting mission to help biopharmaceutical businesses globally generate tangible growth. IMAPAC is a young social enterprise that conceptualizes, organizes and manages some of the industry’s most recognized international conferences with a social cause; the conferences always address a topic which will drive businesses and industries forward and create a positive social impact to the society and people. It is our aim to ensure the biopharma space is constantly evolving with our efforts. If you would like to be part of this, IMAPAC is just for you!
What is it really like to work with IMAPAC?
IMAPAC isn't a corporate office, instead we're a family that works hard and plays even harder. There's no old school hierarchy, everyone's voice is heard. There is definitely an enormous amount of guidance and support you can receive from our talented team in Singapore, Malaysia, Philippines, India, and even the UK. Because of our passion to bring IMAPAC to greater heights, the company is going places.
About the role as Customer Service Executive - This is a great opportunity for someone to join the team and learn the ropes of a Customer Relations Executive. You play a crucial role in building relationships with our clients. You’ll be at the forefront of ensuring our client deliverables are met on time. Mostly importantly having the passion in the customer service industry
What can you offer us?
Provide support to the sales team
Operating as the lead point of contact for all matters specific to your accounts
Coordinate with client’s after-sale of a service
Liaise with Sponsorship Sales Managers for Sponsors deliverables and preparations needed for the event
Communicate with Event Sponsors on matters related to coordination, request and queries
Prepare reports on account status
Collaborate with sales team to identify and grow opportunities within territory
Maintain customer satisfaction through superior service
Being a passionate advocate for the event and brand
What you’ll need to succeed:
Minimum 1 years of customer service experience,
Great communication and interpersonal skills
Must be attentive to customers' needs and determined to provide customer satisfaction
Excellent communication, persuasion and negotiation skills
Possess business acumen and have a commercial mindset
Work well with others and be a team player
Great to Have
If you worked in B2B industry
please don’t get disappointed if you have less than 1 year experience or no B2B experience, you can still apply
What You Will Gain:
Visibility into the inner workings of a fast-growing conference industry
Exposure and Experience with various client experience and handling them in various situation.
Opportunity to learn the ropes as a Client Relation Executive
Why Join Us?
A positive work culture with colleagues is never a dull day at IMAPAC
Creating an IMAPACT itself by working with several clients and partners to bring the biopharmaceutical industry to great heights
Constantly creating a meaningful opportunity for industry partners to network in the biopharma space
Apply now
CV
How did you hear about us?
Internet Search
Social Media
Third Party Website
Referral
Others
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