We are Netcompany-Intrasoft, a leading European IT Solutions and Services Group with strong international presence and expertise, offering innovative and added-value solutions of the highest quality to a wide range of international and national public and private organizations. More than 500 organizations in over 70 countries worldwide have chosen the company's services and solutions to fulfill their business needs.
For more information regarding our company, current projects, and openings around Europe, please consult our website: www.netcompany-intrasoft.com.
We are currently looking for a Service Desk Agent for our offices in Luxembourg.
Your main duties will be:
- Log incidents;
- Categorise and prioritise incidents;
- Diagnose and resolve incidents;
- Close incidents;
- Escalate incidents;
- Incident ownership and communication throughout the lifecycle of the incident;
- Handle in policy and out of policy service requests;
- Intervene onsite at the user location or temporary location;
- Execute IMACD tasks;
- Raise requests for authorisation of service requests.
If you have
Proven knowledge in end user assistance and support of information systems
- Experience with MS Office Suite
- Experience with Microsoft OS (Windows 7 and 10)
- Knowledge of mobile devices and mobile phone services (Mandatory)
- Excellent communication / writing skills.
- Fluent in French & English
…then this position is suitable for you!
It would also be a plus if you had
- Capability of integration in an international/multi-cultural environment, rapid self-starting capability and experience in working in team.
- Ability to participate in multi-lingual meetings.
This position comes with
- Competitive compensation packages
- Interesting and challenging tasks within large-scale projects
- An international dynamic within a fast-paced working environment
- The opportunity to work in a diverse environment with talented colleagues
Additional Information
We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. At Netcompany-Intrasoft we respect human rights as part of our culture, and we focus on creating a positive workplace in which all employees are valued and where diversity and inclusivity are welcomed.
The safety and well-being of our employees remain our top priority. Please note that Netcompany-Intrasoft’s recruitment process is being conducted virtually due to preventive measures against the Covid-19 pandemic.
#LI-PG1
Our culture
Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://bit.ly/3SSbBzU
#BePartOfSomethingGreat!
- Please submit your CV in English
All applications will be treated as strictly confidential.
