Trabajo En Casa: Servicio Al Cliente/Appointment Specialist [Mexico]


 

¿Buscas un trabajo desde casa?

¡Bienvenido a su primer paso para unirse a OneSupport! We are seeking qualified bilingual Appointment Specialists to work from home.

  • Approx. 19198.62 MXN (paid monthly)
  • Additional approx. 541.35 MXN remote allowance (paid monthly)
  • Paid training

Essential functions for this position include the following:

  • Obtain and verify patient and guarantor demographic information for billing purposes
  • Verify accuracy and completeness of the Minimum Data Set for each patient assigned;
  • Complete outstanding insurance verification, including verifying patient insurance information eligibility and benefits with the payer, coordinating multiple coverages, and all other activities relating to the review of insurance
  • Complete prior authorizations for identified services with the payer by reviewing medical policies to ensure all criteria is met and obtaining the required pre-certification or authorization number(s)
  • Complete all necessary questionnaires when needed for upcoming visits
  • Educate patients regarding insurance coverage and the hospital’s payment policy, if required
  • Obtain patient estimates for identified services and provides financial education to the patient on expected balances
  • Attempt to collect any patient out of pocket liabilities as identified prior to the patient’s scheduled appointment
  • Send appointment reminders, if required
  • Escalate problem accounts to Pre-Registration Leadership team

Computer Requirements

  • A computer running an authentic/validated/native copy of Windows 10, 11, or the most current macOS (Macs cannot be more than 5 years old)Processor: Dual-core 2.0 GHz or Quad core or 1.6 GHz

3 GB of RAM

  • USB Headset and Webcam (Internal or External)
  • At least one 15" or larger monitor (more than one will make things easier)
  • Internet speed: At least 2 Mbps download and 1 Mbps upload (DSL, Cable or Fiber Internet)A direct Ethernet connection is preferred.

No fixed wireless, hotspot or satellite internet accepted

Additional Requirements

  • Sitting for extended periods of time
  • Manual dexterity for using a computer keyboard
  • Typing speed: 40 WPM and 80% accuracy
  • A quiet and distraction-free workspace

Job Type: Full-time

Pay: $19,198.62 per month

Application Question(s):

  • Are you flexible on your availability for example Open to both day shift (AM) and night shift (PM) with/without a preference?

Language:

  • English (Required)
  • Spanish (Required)

Shift availability:

  • Day Shift (Preferred)
  • Night Shift (Preferred)

Work Location: In person


 

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