Requirements and Skills :
Strong working knowledge of the Microsoft Office Suite products
(MS Word and Excel etc.)
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with school ERP domain
- Experience in using help desk software and remote support tools
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience while handling challenging situations
Must have their Desktop or Laptop
Responsibilities
- Responding to customer queries in a timely and accurate way,
via phone, email, or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions
(for example, by testing different scenarios or impersonating users)
- Monitor customer complaints and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share it with our Product, Sales, and
Marketing teams.
- Assist in training Junior Customer Support Representatives.
Job Type: Full-time
Salary: ₹10,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
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