IN Support Senior Analyst.Revenue Management & Broadband [Egypt]

 

IN Support Senior Analyst.Revenue Management & Broadband - ( 230001EY )

Description

Job Purpose

Intelligent Network Operations Team member main task is to ensure smooth operations of the Charging nodes and Payments nodes.
The Job holder will be responsible to maintain/monitor the charging system and IN nodes and ensure availability 99.999% of the vital systems.

Report To Position Name

• Intelligent Network Operations Team member main task is to ensure smooth operations of the Charging nodes/Payments nodes (Telepin & Etisalat Cash) .The Job holder will be responsible to maintain/monitor the charging system and IN nodes and ensure availability 99.999% of the vital systems.
• Investigate escalations of major/critical cases and take the most appropriate actions.
• Ensure that health checks to the Intelligent Network nodes and Payments nodes (Telepin & Etisalat Cash) working fine and properly and guide team juniors for new HC.
• Create and update reports and event tracking of the major issues to present to the management
• Study the vendor documentations and Etisalat’s products descriptions, in order to guarantee acquiring comprehensive and adequate knowledge.
• Distribute workload (mails/problems/tasks) to junior team members and ensure no violation.
• New comers coaching and on job trainings and knowledge transfer plan.
• Create documents to build up knowledge base to be guide for the new comers to handle work and operations smoothly.
• Be a reference for the juniors.
• Meeting with other teams to discuss issues and root cause analysis.
• Handling periodically meeting with vendors to discuss open cases and way forward.
• Handling commercial teams requests.

Qualifications

QUALIFICATIONS_ESSENTIAL

Knowledge:

• Excellent knowledge of IN nodes (charging system) & payments nodes (telepin/ etisalat cash)
• Good Knowledge about communications concepts (Transmission Signaling protocols specially
• SS7 protocol …etc )
• Good knowledge about Intelligent Networks and Core Networks
• Good Knowledge about Networks (IP networks GSM Networks .. )
• Excellent Knowledge about Operating systems (UNIX LINUX …. )
• Excellent knowledge about SQL fundamentals.

Education:

• University Degree in Electrical Engineering / Telecommunication Engineering / Computer Science / Computer Engineering

Language Proficiency:

• Fluency in both spoken & written English & Arabic language is required.

Problem Solving:

• Investigate escalations of critical and major alarms to facilitate taking the most appropriate actions according to the cases.
• solving customer trouble tickets in the agreed SLA
• Initiate meeting with concerned teams to define and solve root causes.

Innovation:

• Develop new and customized tools that support business requirements, in order to reduce the health checks processes timeframes and increase efficiency.
• Knowledge base enrichment and documentations creation.

Skills & Abilities:

• Presentation Skills
• Communication Skills
• Work Under pressure
• Cooperative in a team work environment
• Flexible and responsive
• Coaching skills.
• Report writing skills.
• Decision maker.

QUALIFICATIONS_DESIRABLE

N/A

EXPERIENCE_ESSENTIAL

• 5 to 7 years’ experience on charging systems/payments systems, or related telecom experience

EXPERIENCE_DESIRABLE

N/A

CERTIFICATIONS_ESSENTIAL

• Operating Systems Courses ( UNIX LINUX …etc )
• Database Administrations ( Oracle TimesTen Sysbase ….etc)
• Unix Admin is plus
• SQL fundamentals is plus
• ITIL foundation.

Job : Senior Analyst

Organization : Etisalat-Misr

Non-Management

Job Posting : 23/Aug/2023, 9:27:39 AM

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